Product Designer

About Us

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience.

The Role

Job Title: Product Designer

Job Responsibilities:

• Utilize our design system within Figma to create UI mockups and interactive prototypes both independently and under the guidance of a design lead.
• Participate actively in design team meetings, offering feedback and ideas to help enhance the overall user experience.
• Collaborate with product managers to develop solutions that effectively address user problems.
• Work closely with product engineers to ensure the accurate implementation of design concepts.
• Conduct research to understand customer needs and goals, translating these insights into actionable design solutions.
• Engage in design thinking sessions with the design team and cross-functional partners to foster innovative solutions.

Candidate Requirements

Qualifications:

• A portfolio demonstrating experience in designing enterprise desktop applications (please include your portfolio link and password in your resume and application)..
• Proficiency in using Figma, including expertise with auto-layout, creating responsive designs, and utilizing variant components to develop engaging UIs.
• Strong understanding and application of UX and visual design principles.
• Practical knowledge of current design patterns, trends, and methodologies.
• Experience conducting customer interviews and possessing fundamental information-gathering skills.
• Ability to present design work, collect feedback, and make necessary adjustments based on input.

Work Style:

• Full-time
• Remote

Benefits & Perks

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.