Team Lead UX/UI, Product Designer

About Us

Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers.

The Role

Job Title: Team Lead UX/UI, Product Designer

Job Responsibilities:

• Lead UX/UI design strategy and decision-making for both core features and new product initiatives.
• Proven track record designing complex B2B enterprise platforms — portfolio demonstrates both strategic thinking and attention to detail.
• Create strategic big-picture workflows as well as execute detailed UX/UI design
• Participate in the Scrum process — stay deeply aligned with product goals, user needs, technical plans, and ongoing priorities to ensure design decisions are grounded in business context.
• Collaborate with your team to deliver a full range of UX assets, including concept designs, user flows, wireframes, mockups, and prototypes that support intuitive and consistent user experiences.
• Work closely with the product teams, stakeholders, and development teams to iterate on ideas and deliver solutions that drive the product forward.
• Conduct regular usability checks, gather user feedback, and identify opportunities to optimize existing features.
• Present your solutions to the project team members and stakeholders, ensuring alignment and shared understanding.

Qualifications:

• 3+ years of experience in UX/UI or Product Design, including at least 1 year in a lead or mentoring role.
• Proven track record designing complex web applications or B2B platforms — portfolio demonstrates both strategic thinking and attention to detail.
• Deep understanding of user-centered design principles and customer experience (CX) best practices, with the ability to translate user and business needs into intuitive, end-to-end digital experiences.
• Familiarity with Agile/Scrum and a desire to be fully involved in the product development lifecycle.
• Proficiency in modern design tools (e.g. Figma) and hands-on experience creating and maintaining scalable design systems.
• Experience with CCaaS, communications platforms, or enterprise SaaS is a plus.

Skills:

• Good communication and presentation skills — able to advocate design decisions clearly to both technical and non-technical teams.
• Experience working in fast-paced and iterative environments; comfortable with prototyping, testing, and refining ideas quickly.

Work Style:

• Full-Time
• Remote

Benefits & Perks

• Medical Insurance. We provide comprehensive health insurance plans to help you and your loved ones stay healthy. Available for employees hired on a Labour contract in Bulgaria and Ukraine.
• Gym Membership. Break a sweat and stay active with a gym membership we offer to our employees. Available for employees hired on a Labour contract in Bulgaria.
• Work-Life Balance. Depending on the position, we offer flexible work arrangements, including hybrid and remote options, to help you achieve a healthy balance between work and personal life.
• Competitive Salary. We offer competitive salaries that reflect your skills and experience.
• Bonuses. Earn referral bonuses for recommending talented individuals to join our team.
• Tuition Reimbursement. Further your education and gain valuable skills with our tuition reimbursement program.
• Professional Development. Grow your career with us! We offer opportunities for advancement and internal role rotations.
• English Classes and Club. Improve your English communication skills with our language classes and conversation club led by native speakers.
• Team Building Events. Bond with your colleagues through fun and engaging team-building activities.