UI/UX Designer

About Us

Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

The Role

Job Title: UI/UX Designer

Job Responsibilities:

• Contribute to knowledge gathering exercises, such as stakeholder workshops, business interviews, market analysis, design and customer research activities
• Fully comprehend high-level visions for products and services, working with PMs to understand business and customer needs and implementing customer outcomes that drive human behavioural change within our products and services.
• Validation of hypothesis, propositions and concepts, through user feedback and measurable testing activities
• Support our product teams in translating high-level strategic visions of service and products into a delivery focussed roadmap
• Responsible for creating agreed deliverables including prototypes, proof of concept documents, wire frames, user flows,
  experience maps, etc
• Understand requirements and where appropriate, challenge the approach, backed up with sound customer, business and market insight and data
• Collaborate closely with Product managers, Engineering and Design team members to deliver validated Human Centred Design Solutions throughout the entire design process from discovery through to delivery and beyond.
• Contribute to and work within our internal design system
• Work closely with remote international teams.

Qualifications:

• Highly skilled in in relevant UX, CX and UI (Figma) software tools and able to contribute to and utilise Design Systems
• Ability to cultivate an environment of ego-less teamwork and cooperation, and build partnerships across the organisation to enhance and drive the value of design and UX.
• Ability to demonstrate experience and ownership of the entire design process from problem understanding, defining customer outcomes, concepting, final delivery and ongoing iteration.
  (Case studies are recommended)
• Ability to articulate and advocate for UX and CX principles, strategy, and theory with designers, engineers, product managers, and executives through writing, visuals, and presentations.
• Flexible and comfortable with ambiguity and change during a project
• Extensive UX design experience
• Portfolio with case studies of shipped work demonstrating impactful UX design leadership and exemplary understanding of user-centred design principles.
• Experience working in a collaborative team, partnering closely with product management to define use cases and requirements, and working directly with developers on implementation of your designs.
• Fluency in information architecture, as well as solid knowledge of usability principles and techniques.
• Bachelor's degree in UX design, interaction design,
  or equivalent professional experience.
• Proficiency in a variety of design tools such as Figma, Illustrator, Photoshop, Flinto.
• Experience designing large-scale systems and applications
• Experience in user research methodologies.
• Affinity for and experience in building interactive prototypes.

Skills:

• Excellent communication, presentation, and interpersonal skills including the ability to communicate design concepts clearly and persuasively across different audiences and varying levels of the organisation.
• Proven ability to both deliver a bold vision and iterate quickly on concepts to arrive at an amazing customer experience.

Work Style:

• Full-Time
• Remote

Benefits & Perks

• Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.