UI/UX Designer

About Us

Established in 2015, HelpGrid's handles thousands of orders per day, equating to more than 1 million minutes per month with unparalleled cloud-based, scalable, fully customized customer service solutions, deeply evaluated and highly trained customer service champions, and a fanatical commitment to exceeding your expectations.

The Role

Job Title: UI/UX Designer

Job Responsibilities:

• User Experience Design:
• Conduct user research to understand the needs, behaviors, and challenges of -our sales agents and end-users.

User Interface Design:

• Design visually appealing and intuitive interfaces for sales dashboards, CRM systems, and other tools used by call center agents.
• Ensure interfaces are easy to navigate and help agents efficiently process sales, manage customer data, and monitor performance.
• Focus on creating mobile-responsive designs where applicable to support agents working on mobile devices.
• Maintain consistency in design across all internal systems and interfaces.

Collaboration with Development and Operations Teams:

• Work closely with the development team to ensure designs are accurately implemented and provide continuous support throughout the development lifecycle.
• Collaborate with operations and sales managers to understand business needs and translate them into practical, effective design solutions.
• Participate in sprint planning and review meetings to stay aligned with the development cycle.

Optimization of Sales Tools:

• Continuously improve the user experience of call center systems, striving to reduce friction in sales workflows and maximize efficiency.
• Focus on designing tools and processes that empower agents to close sales more effectively while minimizing the learning curve.
• Analyze key performance metrics to identify areas of improvement in the sales experience and implement solutions.

Brand Consistency and Visual Design:

• Ensure that the visual design and branding across all digital interfaces are consistent and align with the company’s overall brand identity.
• Design interactive elements, icons, and layouts that engage users while maintaining clarity and usability.

Sales-Focused Design:

• Keep a sharp focus on the sales process, ensuring that designs help sales agents drive customer conversions and improve customer interactions.
• Work on optimizing CRM interfaces, sales scripts, reporting tools, and communication platforms for ease of use and performance.
• Create personas, user journeys, wireframes, and interactive prototypes for internal tools and customer-facing platforms.
• Work closely with stakeholders to ensure that designs align with business objectives and improve sales processes.
• Perform usability testing and gather f feedback to continuously refine and optimize designs.

Qualifications:

• Bachelor’s degree in Graphic Design, Interaction Design, or a related field (or equivalent experience).
• Proven experience as a UX/UI Designer with a portfolio showcasing relevant projects (preferably for sales-driven tools or call centers).
• Strong understanding of user-centered design principles, usability testing, and web design best practices.
• Proficiency in design and prototyping tools such as Adobe XD, Figma, Sketch, InVision, or similar.
• Experience designing for web and mobile platforms, with an emphasis on responsive design.
• Strong understanding of user behavior within sales environments and how to design tools to improve agent efficiency and sales outcomes.
• Experience with CRM systems and call center software is a plus.

Skills:

• Ability to collaborate across multiple teams and communicate design concepts effectively.
• Detail-oriented with a strong problem-solving mindset and the ability to prioritize and meet deadlines.

Work Style:

• Full-Time
• Remote

Benefits & Perks

• Full-time: Working hours according to the US EST time zone.
• Work from home—Work from where you are happiest!!
• Weekends off!
• Become part of a vibrant, supportive team that feels like family.
• Work with a passionate team committed to improving customer engagement and sales results.
• Competitive pay to reward your hard work!