UI/UX Designer

About Us

iTech AG is a technology consulting firm that helps federal, state and private organizations streamline their operations by modernizing their systems and processes. Our goal is to turn organizations into more efficient versions of themselves, so they can achieve better, faster and more predictable results.

The Role

Job Title:  UI/UX Designer

Job Responsibilities:

• Design and deliver user-centric interfaces, user workflows, and design solutions for ServiceNow applications, including portals, workspaces, platform, and custom modules.
• Collaborate with stakeholders, developers, and product owners to translate business requirements into functional designs.
• Develop wireframes, prototypes, and high-fidelity mockups that align with ServiceNow’s design standards and best practices.
• Conduct user research and usability testing to ensure solutions are intuitive, efficient, and accessible.
• Ensure seamless integration of branding, visual design, and responsive behavior within the Now Experience framework.
• Work closely with developers to guide the implementation of UI components using ServiceNow Studio, UI Builder, and scoped applications.
• Continuously optimize designs based on user feedback and analytics.
• Maintain and mature multi-platform style guides and design systems
• Present and walk through your design solutions in team and management meetings, and leadership presentations
• Create and manage Jira design tickets
• Create and maintain Confluence spaces for HCD and UX designs, UX testing results, and program design decisions
• Perform UX activities regarding A|B and usability testing to acquire design data
• Other duties as assigned

Qualifications:

• 3-5 years of experience in UI/UX design
• Strong proficiency in UI/UX design tools such as Figma, Sketch, Adobe XD, or similar.
• Hands-on experience designing within the ServiceNow platform, especially in:
• Service Portal
• App Engine Studio
• Workspace design
• Knowledge of ServiceNow’s Design System (Now Design System) and platform constraints.
• Familiarity with HTML, CSS, JavaScript, and how designs are translated into front-end code (not necessarily full coding skills, but a strong awareness).
• ServiceNow certifications (e.g., Certified Application Developer, UX Designer) are highly preferred.
• Knowledge of Jira
• Knowledge of Confluence
• Experience with Lucid Spark

Skills:

• Ability to work independently and in a team environment.
• Effective communication skills for stakeholder interactions.

Work Style:

• Full-Time
• Remote

Benefits & Perks

• 401K MATCHING. One of the best in the industry with a generous company match.
• HEALTH, DENTAL & VISION INSURANCE. Multiple medical plans through United Healthcare. Dental and vision plans from a range of carriers, including Aetna, Delta Dental, and VSP.
• COMPETITIVE VACATION TIME AND HOLIDAYS. Enjoy competitive vacation time as well as eleven paid federal holidays each year, and two paid floating holidays that you can use as you please.