UX Designer

About Us

VERB Interactive provides inspired marketing for the best travel experiences. Our team of 220+ talented marketers focuses on integrated, digitally-led marketing strategies that drive results for cruise lines, ferries, hotels, resorts, and destinations.

The Role

Job Title: UX Designer

Job Responsibilities:

• Work with a team of designers, developers, writers and producers to understand project requirements and create concepts that help define the best possible user experience, while supporting client’s business objectives
• Connect business goals to user needs with sketching, concept creation, wireframes, defining user flows and the production of site maps with prototyping
• Leverage user and consumer insights, analytics, best practices and competitor analysis to help guide project decisions 
• Prepare UX documentation (i.e., site architecture, wireframes, heat mapping audits, use cases, task flows, etc.) to be used by other members of the team 
• Document findings and make a case for recommendations to stakeholders
• Join client calls and speak to your findings and recommendations clearly and confidently
• Build wireframes and digital prototypes, and iterate on designs using feedback from internal and external stakeholders 
• Conduct audits leveraging analytics and user data to make informed recommendations about product enhancements 
• Build information architectures and make recommendations to meet client objectives
• Identify and implement opportunities to refine the UX process 
• Apply your knowledge in tourism and travel industry trends, competitive activity, and e-commerce best practices, and share those insights with colleagues to help drive internal standards and to build the best possible user experience for our clients

Qualifications:

• 2-3 years of relevant experience in the role of UX Designer, Experience Architect, Information Architect or equivalent
• Post-secondary education in Graphic Design, Human Computer Interaction, User Experience Design, User Research, or equivalent experience  
• Proficiency with information architecture, design, and prototyping tools, such as Figma, and Adobe Creative Suite 
• Knowledge of web accessibility principles and W3C guidelines and responsive web design
• The following items would be considered an asset:
  • Knowledge and experience in Google Analytics, PageSense, Clarity, Slickplan, or equivalent tools
  • Working knowledge of HTML and CSS responsive design
  • UI design skills

Skills:

• Demonstrated ability to effectively solve complex problems, using analysis, creative thinking, and input from others to improve processes, and develop effective client-centric strategies 
• Able to confidently speak and present complex findings to internal and external stakeholders 
• Strong understanding of how to leverage data to make informed decisions 
• Strong attention to detail
• Excellent written and verbal communication
• Highly organized with the ability to function in a fast-paced business environment
• Strong interpersonal skills with proven ability to work in a team environment
• Must be flexible, collaborative, and highly motivated 

Work Style:

• Full-Time
• Remote

Benefits & Perks

• 100% premium share option for Group Health Insurance (medical, dental, vision), with a health spending account to top up your claims
• A wellness spending account
• Company matching RRSP program
• Top up for Parental/Pregnancy leave
• Remote and flexible work arrangements
• Transit and fitness discounts
• Recreational sports teams
• Learning and development opportunities with a multitude of resources
• Internal recognition programs