UX Designer

About Us

i4DM is passionate about empowering clients’ information technology to incite change, increase productivity, and keep them one step ahead in a dynamic market. Aiming for excellence, and delivering innovation, they go beyond the routine and create entirely customized solutions. They believe in the spirit of collaboration, exploring the line of the unknown, and pushing the boundaries of what’s possible with technology solutions.

The Role

Job Title: UX Designer

Job Responsibilities:

• Lead the design of intuitive and user-friendly interfaces that enhance the user experience for a healthcare call center software solution.
• Collaborate with cross-functional teams, including product managers, developers, and subject matter experts, to define and prioritize the user experience design within agile backlogs.
• Conduct user research and usability testing to inform design decisions and optimize the user interface.
• Create wireframes, prototypes, user flows, and visual design mockups to communicate design concepts and ensure alignment with business objectives.
• Ensure all user interface designs adhere to best practices, standards, and Section 508 accessibility compliance to accommodate users with disabilities.
• Continuously iterate on design solutions based on user feedback, stakeholder input, and analytics.
• Work closely with development teams to ensure designs are implemented accurately and maintain a high level of quality throughout the development lifecycle.
• Act as a subject matter expert in design-related aspects, offering guidance on design patterns, best practices, and usability improvements.
• Advocate for a user-centric design approach, promoting accessibility, usability, and efficiency in all aspects of the product.

Qualifications:

• Minimum of 3 years of experience in UI/UX design, Agile elaboration, and direct customer interaction.
• Previous experience designing for healthcare applications, especially for call centers, is a strong plus.
• Strong experience in developing and defining user-centric designs for complex software systems.
• Expertise in design tools such as Adobe XD, Figma, Sketch, or similar.
• Proficiency in creating wireframes, prototypes, and high-fidelity design mockups.
• Familiarity with Section 508 accessibility standards and best practices for ensuring compliance.
• Experience working within an Agile development environment.
• Must be able to obtain a Public Trust or other required clearance

Skills:

• Detail-oriented with a passion for creating high-quality designs.
• Strong communication skills with the ability to articulate design rationale and collaborate effectively with cross-functional teams.
• Ability to balance business objectives, user needs, and technical constraints.
• Strong problem-solving skills and the ability to think critically about design challenges.
• Ability to work independently and in collaboration with other teams.
• Adaptability to changing requirements and environments.
• A strong advocate for accessibility and inclusive design.

Work Style:

• Full-Time
• Remote