UX Designer

About Us

Second Front is a public-benefit, venture-backed company delivering mission-critical software to the world’s democracies. We work with organizations to simplify and accelerate every step of software delivery to government and regulated networks, including development, accreditation, operation, and extensibility.

The Role

Job Title: UX/UI Designer

Job Responsibilities:

• Take ownership of the user experience for key workflows within our customer application, focusing on deployment, configuration, and the accreditation journey. You'll simplify complex processes into clear, guided steps.
• Work closely with product managers, engineers, and subject matter experts (including compliance and security teams) to understand the intricacies of platform deployment and government accreditation. You'll then translate these into intuitive designs.
• Plan and execute user research activities (interviews, usability testing, surveys) with our commercial software providers to understand their needs, pain points, and mental models. Use insights to inform design decisions.
• Develop detailed user flows, wireframes, interactive prototypes, and polished visual designs that effectively communicate design solutions to stakeholders and engineering teams.
• Incorporate feedback from user testing, internal reviews, and technical constraints into your designs, ensuring continuous improvement and a high-quality user experience.
• Work within and contribute to our existing design system, ensuring consistency and scalability across the product.
• Partner closely with product management to define features, and with engineering to ensure designs are technically feasible and implemented to specification.
• Champion user-centered design principles throughout the product development lifecycle, ensuring the customer's needs remain at the forefront of every decision.

Qualifications:

• 3-4+ years of professional experience as a Product Designer, UX Designer, or UI Designer for complex web applications or SaaS products.
• A strong portfolio demonstrating your design process, problem-solving skills, and successful delivery of user-centered design solutions for complex workflows. Please include examples of how you simplified challenging tasks.
• Proficiency with design and prototyping tools (e.g., Figma, Sketch, Adobe XD, or similar). Figma experience is preferred.
• Experience conducting user research (e.g., user interviews, usability testing, competitive analysis) and translating findings into actionable design insights.
• Bachelor's degree in a related field, or equivalent practical experience.
• Experience designing for technical users, developers, or B2B enterprise software.
• Familiarity with the concepts of cloud deployments (AWS, GCP, Azure), CI/CD pipelines, or containerization (Kubernetes, Docker).
• Understanding of government compliance frameworks (e.g., ATO, FedRAMP, NIST 800-53) and the challenges associated with them.
• Experience contributing to or maintaining a design system.

Skills:

• Solid understanding of user-centered design principles, information architecture, interaction design, and visual design.
• Ability to understand technical constraints and collaborate effectively with engineering teams.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design decisions clearly and persuasively.
• A passion for our mission to strengthen national security.

Work Style:

• Full-Time
• Remote

Benefits & Perks

• Competitive Salary
• 100% Healthcare, vision and dental coverage
• 401(k) + 3% company contribution
• Equity incentive plan
• Tech + office supplies stipend
• Annual professional development stipend
• Flexible paid time off + federal holidays off
• Parental leave
• Work from anywhere
• Referral Bonus