UX Researcher

About Us

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

The Role

Job Title: UX Researcher

Job Responsibilities:

• Work to support the UX vision and strategy established by project leadership in alignment with business objectives. 
• Collaborate to form questions, hypotheses, and methods to effectively uncover insights and execute research plans to inform product and user experience decisions. 
• Help drive empathy and validate concepts by conducting user interviews and surveys, developing personas, and conducting other research. 
• Support efforts to discover and develop UX solutions by participating in ideation sessions, rapid testing, and concept validation. 
• Help teams iterate by testing solutions for usability and accessibility, running feedback sessions, and conducting related research. 
• Communicate study results and user outcomes clearly and in an unbiased way, using data to illustrate your user's story. 

Qualifications:

• Bachelor's degree (preferably in psychology, human computer interaction, human factors, or related field)
• 3+ years of applied UX research experience in the software industry. 
• Candidate must reside in the US, be authorized to work in the U.S., and work must be performed in the U.S. 
• Candidate must have resided in the U.S. 3 of the last 5 years 
• Candidate must be eligible for public trust.  

Preferred Qualifications  

• Master’s degree in psychology, human computer interaction, human factors, or related field.  
• 10+ years of overall professional experience preferred. 
• Able to provide 1 or more case studies demonstrating your research process and deliverables. 
• Knowledge of WCAG 2.0 Level AA / Section 508 compliance preferred.  
• Experience in federal contracting or healthcare IT preferred. 
• Active or past clearance to work with the Centers for Medicare and Medicaid Services or the US Department of Health and Human Services. 

Skills:

• Complete tasks effectively and on schedule as part of a broader development team. 
• Participate in an Agile process to learn quickly and iterate on your project's user experience. 
• Understand research ethics and best practices to protect participants and control bias, including informed consent, personally identifiable information, NDAs, and related concepts. 
• Understanding of usability and accessibility including heuristic and expert methods. 
• Strong research skills in at least one branch of research such as qualitative, quantitative, and design-based methods. 
• Demonstrate excellent written, visual, and verbal communication. 
• Ability to work successfully with a cross-functional, diverse, and distributed remote development team. 

Work Style:

• Full-Time
• Remote

Benefits & Perks

• We offer a comprehensive benefits program so you and your family can be healthy. We also offer flexible programs and resources to support your unique needs and well-being—mind, body, finances, community, and career.