UX/UI Designer

About Us

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

The Role

Job Title: UX/UI Designer

Job Responsibilities:

• Lead UX Research and Strategy: Proactively perform mixed-methods UX research to deeply understand user pain points, needs, and behaviors, particularly on high-traffic pages where drop-offs are impacting self-service success.
• Drive Strategic Design Vision: Take a hard look at our existing experience, quickly identify friction points, and articulate a clear, data-informed strategy for improving key outcomes. This includes defining a cohesive journey between traditional self-service content and new AI-powered experiences.
• Design for Impact and Agility: Design and refine high-fidelity wireframes, detailed user flows, and interactive prototypes for complex projects that require long-term vision (e.g., balancing traditional knowledge base search with agentic, generative AI answers).
• Elevate Design Quality: Ensure all design work maintains a high degree of fidelity, visual appeal, and consistency, pushing our brand while adhering to our design system.
• Cross-Functional Partnership: Collaborate closely with Product Management, Engineering, and Content teams, acting as the design domain expert to ensure design feasibility and fidelity in the final product.
• Present and Defend Rationale: Clearly present design solutions and the data-driven rationale behind them to stakeholders, tying design decisions directly to business goals and customer outcomes.

Qualifications:

• 5+ years of experience focused on complex, strategic, and metrics-driven design projects.
• Expert in Design Tools and Systems: Expert-level proficiency with Figma and a deep understanding of responsive design principles. Proven expertise in leveraging and contributing to an existing design system to ensure consistency across large-scale products.
• Deep Self-Service Domain Expertise: Extensive experience designing and optimizing self-service support portals and online community platforms specifically tailored for technical practitioners (e.g., developers, system administrators, security engineers).
• Metrics-Driven Iteration: A strong understanding of how to define success metrics (e.g., click-through rates, case deflection), iterate on designs, and refine solutions based on user testing and performance data.
• AI/Agentic Experience (Preferred): Experience in designing the user experience for AI-powered tools, intelligent agents, or generative AI interfaces within a support context (e.g., balancing generated answers with traditional content, designing compelling prompts).
• Front-End Collaboration: A working knowledge of front-end technologies (HTML/CSS) sufficient to collaborate effectively with implementation teams, ensuring design feasibility and fidelity in the final product.

Skills:

• User Empathy and Focus: Deep empathy for technical users, evidenced by a track record of translating their complex pain points and needs into intuitive and engaging solutions.

Work Style:

• Full-Time
• Remote

Benefits:

• Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs.