Back at the end of last year, Instagram began developing a new set of message labels for business accounts to assist handle buyer interactions within the app. For some users, the new labels have been available for a long time, but only now the feature has begun to spread to more users. So let's see what this update will bring us.
Now, each client with whom you communicate in Direct can be marked not just with a flag, as before, but also with a special status:
With this system, Instagram business owners will be able to organize their orders. But that is not all! Now you can also filter all messages in your Direct by status and, for example, see which customers you have not responded to, and which have not yet paid or disappeared.
Simply put, Instagram gives users a simple CRM system right in Direct that will help businesses catch customers and work better with all requests.
If you are among those users who have had the feature for some time, please share your feedback on the new labels in the comments to this news on our social networks.